Implementation & Management Services
- COTS Application Customization & Implementation
- Remedy Help Desk Customization
- Skelta Workflow implementation for SharePoint
- MS Enterprise Project Server 2003
- Crystal Enterprise Implementation
- Microsoft CRM 3.0 and Customization
- Infrastructure management service basket comprises of the following services :
- Help Desk Management, Asset Management, OS (Operating System) Administration,
Backup & Restore Management, Mailing System Management, Database
Administration, Virus Management, Vendor Management, Server & Desktop
Management, Network Management, DR (Disaster Recovery) Plans, Value Added
Services like Network Audit, Technical Updates and User’s Trainings etc.
- Though this is a complete pack but is Flexible enough to be customized according to the need of
Organization. Customer may select all or a few components from this basket.
- Services Management is based on ITIL Framework for services management