Implementation & Management Services

  • COTS Application Customization & Implementation
    • Remedy Help Desk Customization
    • Skelta Workflow implementation for SharePoint
    • MS Enterprise Project Server 2003
    • Crystal Enterprise Implementation
    • Microsoft CRM 3.0 and Customization
  • Infrastructure management service basket comprises of the following services :
    • Help Desk Management, Asset Management, OS (Operating System) Administration, Backup & Restore Management, Mailing System Management, Database Administration, Virus Management, Vendor Management, Server & Desktop Management, Network Management, DR (Disaster Recovery) Plans, Value Added Services like Network Audit, Technical Updates and User’s Trainings etc.
  • Though this is a complete pack but is Flexible enough to be customized according to the need of Organization. Customer may select all or a few components from this basket.
  • Services Management is based on ITIL Framework for services management